Shipping policy

Shipping Policy

Last updated: 3 October 2026

Thank you for shopping with Between Blues. This policy explains how we ship your order, what shipping costs, and what happens after you buy.

If you have any questions, please contact us at betweenblueshk@gmail.com.

Shipping methods and delivery times
Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates start from the day your order ships and may be affected by carrier delays, weather and other factors outside our control.

Shipping costs
All shipping costs are calculated automatically and shown at checkout before you complete your purchase. Free shipping on orders of HKD 300+ in Hong Kong, TWD 1,600+ in Taiwan, and HKD 400+ elsewhere in Asia.

Order tracking
Where tracking is available, we'll send you a tracking number and link once your order ships. It may take a little while for tracking details to update.

Where we ship
We currently ship to South Korea, Taiwan, Singapore, Japan, Hong Kong SAR and Malaysia.

International orders may be subject to duties, import taxes and related fees, and may face customs delays. Any applicable fees are collected at checkout and shown before you complete your purchase.

Address accuracy
Please check your shipping address at checkout. If you need to correct it, contact us as soon as possible.

Lost, damaged or delayed parcels
If your order is lost, damaged or delayed, email us at betweenblueshk@gmail.com and we'll help you sort it out with the carrier.

Changes and cancellations
If you need to change or cancel your order, please contact us as soon as possible. Once an order has shipped, we may not be able to change it.

Split shipments
Items in the same order may ship separately, and each parcel may have its own tracking details.

Questions?
Email our team at betweenblueshk@gmail.com.